![]() On first sign-in, you are prompted to set your preference for ![]() In the Extension field, enter your extension and click Submit. On the IdP page, enter Username and Password, and click Sign in. You can also select a language by passing the locale as part of the URL (for example, FQDN of Primary Server:8445/desktop?locale=fr_FR) or by changing your browser preferred language. From the language selector drop-down, choose the language that you want to appear on the desktop. If your contact center has installed a language pack for Cisco Finesse, on first sign-in, a Language Selector screen appears on the desktop. In the address bar of your browser, enter of Finesse Server: 8445/desktop, where FQDN of Finesse Server is theįully qualified domain name of the Cisco Finesse server. For more information on custom messages see the. Supports custom logon message for Finesse desktop users. Sign In to Cisco Finesse Desktop Single Sign-On Mode Will not appear if your browser is set to private mode that is Choose the option toĪlways receive or allow toaster notifications. Prompted to set your preference for notifications. When you log in to the Finesse desktop for the first time, you are (agent or supervisor), agent name, agent ID, extension, and mobile number On clicking the user options on the top right corner, your role You are signed in to the Cisco Finesse desktop and your status is set to Not On the language selector screen, choose the language. To change the language that appears on your desktop, use the Change the Language link. If any field is incomplete, the Sign In button remains disabled. The Sign In button is enabled once the username, password, and extension fields are entered. In the Extension field, enter the extension of your phone. In the Password field, enter your password. The Username (desktop Sign In page) in Unified CCE deployment refers to the AgentID (Peripheral number). The following characters are not supported: /, \,, :,, |, =,, , *, ?. In the Username field, enter your Agent ID or user ID.Ĭisco Finesse agent usernames are restricted to 7-bit printable ASCII characters (any of the 94 characters with the numeric If your contact center does not have a language pack installed for Cisco Finesse, the desktop locale is English only. Server:8445/desktop?locale=fr_FR) or by changing your browser You can also select a language by passing the locale as part of the URL If your contact center has installed a language pack for Cisco Finesse, on first login, a language selector screen appears In the address bar of your browser, enter of Finesse Server:Ĩ445/desktop, where FQDN of Finesse Server is the fully qualified domain name of This feature custom logon message is available only for CCX deployment. If your administrator hasĭefined the custom banner message, then it is displayed at the bottom of the Finesse desktop Sign In page. Please revisit the versions in the release specific Comp Max.Ĭisco Finesse Release 12.5(1) supports custom security banner message for Finesse desktop users. Enter the domain name of Side A and B Finesse servers, and click Allow. To ensure that all features of the Cisco Finesse agent and supervisor desktop work properly, you must disable popup blockersĮnsure to disable the Automatic tab discarding feature in Chrome (version 74 and earlier) to avoid exiting the Cisco Finesse desktop tab when the system memory is low.Īpart from disabling popup blockers, to configure the privacy and advanced settings in Internet Explorer, go to Tools > Internet Options > Privacy. The desktop, changing your state, selecting reason codes and wrap-up reasons, and call control tasks.īrowser Settings for Agent and Supervisor Desktop These tasks include signing in and signing out of This chapter describes common tasks that agents and supervisors perform. Answer an Outbound Option Personal Callback Call.Reclassify a Direct Preview Outbound Call.Popover Notifications for Digital Channels.Change Your State for Individual Digital Channels. ![]()
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